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Shipping Times Orders usually ship within 2 business days, but may take up to 10 business days (especially during the holiday season). If you have a hard deadline that your equipment needs to be somewhere by, please send us an email asking when the order should arrive and explaining your deadline to quantuumfire@hotmail.com

 

Lost in the Mail...

 

QuantuumFire is not responsible for items that are packaged and shipped properly but fail to arrive at the customer's destination due to either customer or courier errors. We will work diligently to try and resolve any issue that arises, but the normal action is to wait a minimum of 60 days for the package to either be delivered or returned to QuantuumFire. If it is returned and the shipping issue was something QuantuumFire did incorrectly, we will reship the package at our expense. Otherwise, QuantuumFire will send an invoice for the re-shipping charge that must be paid prior to re-shipping the product.

 

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General returns can be accepted for resalable (non-defective) items within 30 days of shipping date. Please contact us to request a return. Items must be clean and unused, a 10% restocking fee will be applied, and the customer is responsible for all shipping costs on such returns. Refunds will be granted in the form of credit card refund.

 

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MondoWhips provides a 1-year manufacturing defect warranty. If you receive products with a manufacturing defect evident on arrival or that become evident during standard use, please contact us. We will ask for descriptions and pictures of the faulty element. QuantuumFire will either repair or replace the product, and will pay for all related shipping costs.

 

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QuantuumFire will never share any customer information with third party advertisers. We do not store credit card information for any purposes. Once confirmed with the client, QuantuumFire may use pictures of products for social media.

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